Customer Satisfaction & Policy

We understand that circumstances can change. If you need to cancel your order, please contact us by phone at 604-709-0082 or email at info@balconi.ca at least 24 hours prior to your scheduled delivery or pick up date. Cancellations made with less than 24 hours' notice are subject to the full purchase price of the order.

Your satisfaction with your floral purchase is incredibly important to us. Due to the perishable nature of fresh flowers, we are generally unable to offer refunds or exchanges. However, if you are not satisfied with your order or encounter any problems, please contact us within 24 hours of receiving your delivery. You can reach us by email at info@balconi.ca or by phone at 604-709-0082. Please provide details and ideally a photo of the issue. We are committed to working with you to understand your concerns and find a suitable solution to ensure you are happy with your Balconi experience.