Privacy Policy

Thank you for visiting shop.balconi.ca and for reviewing our privacy policy. By visiting the Balconi Floral Design Studio Inc. online at shop.balconi.ca, you are accepting the practices described in this privacy notice.

Balconi Floral Design Studio Inc. reserves the right to change this policy at any time. Our privacy policy will be kept up-to-date and posted on our website.

Cookies

In order to improve our site on an ongoing basis, we use cookies to track your visit. Balconi Floral Design Studio Inc. also uses cookies to provide users with certain features (for example, customized delivery of information based on your choice of language and your preferred province/territory) available our website.

A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the website that gave it to you. It functions as your identification card. It is not a program and cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie – this gives you the chance to decide whether to accept it. To learn more about cookies and how to change your settings, please use the help function in your browser. The alerts will be quite frequent, however, and may eventually become annoying.

You can use the Balconi Floral Design Studio Inc. website without cookies, but you may have to re-enter information each time you visit.

Aggregate information

Balconi uses Google Analytics and cookies in order to improve our service, user experience and analyse how the website is used. Aside from the approximate location (IP Address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language. We do no collect data such as your age, gender, interests or bank details. The collected information is used to provide an overview of how users are accessing and using the shop.balconi.ca website. It is not used for any additional purpose.

Our web servers also collect this type of standard web server/visitor traffic information as part of their web log processes. We do not report on individual user sessions.

Personal information: what we collect and how we use it

We collect personal information only when you provide it to us by filling in an online form to make a purchase online. You do not need to give personal information to receive information from this site.

We do not share any personal information we collect about our clients with any other organization and we never rent or sell lists of any type.

We do not collect your information if the transaction is not successful.

Your data that is entered to make a purchase online will be removed 6 months after the successful transaction.

Online Purchasing

When you choose to make an online purchase through the Balconi Floral Design Studio Inc. website, we may request the following information:

1. Billing information: first and last name, street address, city, province or state, postal or zip code, country, telephone number, e-mail address and other contact information. Shipping information like first and last name, street address, city, province or state, postal or zip code, telephone number to arrange the delivery of the purchased product.
This billing information is used to process your online purchase which is necessary for billing purposes. We use a supplied API from our transaction provider to make a secure connection to capture and complete your credit card transaction.

2. Credit card information: for online purchases, we process standard credit card information (card number, card type and expiration date) via a secure, 256-bit Secure Sockets Layer (SSL) session. SSL is the proven standard for secure web transactions.

This information is only used to process the payment of your online purchase. Billing/Shipping information regarding the order is saved in our database; however, we do not keep any credit card information on our system.

3. Orders captured at the time of sale will be kept in our servers for records up to 6 months. The purpose of this retention is for a record in case of purchase dispute or returns. Any orders older than 6 months will be removed from our servers.

Access to your information

You have the right to request access to the information we have on you. You can do this by contacting us at info@balconi.ca. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically. For any subsequent access request, we may charge you with an administrative fee.

Keep in mind we only store information up to 6 months. Anything beyond that is non recoverable.

Information Correction and Deletion

If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the intended purposes will be deleted. If at any point you wish for your information about you to be deleted, you can simply email us at info@balconi.ca.

E-mail inquiries

Our website may contain e-mail links that allow web visitors to easily send an e-mail inquiry or feedback to the Balconi Floral Design Studio Inc.

We only use this information to respond to your inquiries. This information helps us improve our website, provide more relevant information to our site visitors and update our site as need be.

Future contact with Balconi Floral Design Studio Inc.

Balconi Floral Design Studio Inc. may contact users who made an online purchase in case of further clarification.
If you have any questions/concerns about our website or our privacy policy, simply contact us at:

Balconi Floral Design Studio Inc.
422 West 2nd. Avenue
Vancouver, BC, V5Y 1E2
Telephone: (604) 709-0082

Links to other sites

Balconi Floral Design Studio Inc. may contain links to other websites that are not under its control. Balconi Floral Design Studio Inc. is not responsible for the contents of any linked website, any link contained in a linked website or any changes or updates to such websites. The inclusion of any link does not mean that Balconi Floral Design Studio Inc. endorses that website.

Please be aware that Balconi Floral Design Studio Inc. is not responsible for the privacy practices of other websites that we link to. We encourage you to read the privacy statements of each and every website that requests personal information from you.

Last revised May 25 2018